Member for Morwell, Russell Northe yesterday raised in Parliament growing community concerns of the constant delays and cancelled services impacting Gippsland V/Line services and commuters, and subsequently questioned the Governments adequacy of compensation arrangements for Gippsland commuters.
Passengers are continually confronted with delays on V/Line services which culminate in a range of unacceptable outcomes for commuters including being late for work, people having medical appointments cancelled and travellers missing connecting transport options.
“The performances on the line have deteriorated to a point where commuters are fed up and frustrated” Mr Northe said.
“It is simply unacceptable that this can occur in 2017 on a major regional rail network” said Mr Northe
“Whilst compensation is available for eligible commuters in certain circumstances, one has to question whether these arrangements are adequate given the ongoing issues that plague Gippsland rail services” Mr Northe said.
Where V/line currently fails to meet its monthly performance targets, compensation may be available to V/Line passengers if they hold a valid myki pass of 28 days or more and they have used their myki on V/Line for at least 10 days of the month.
Compensation may also be available to V/Line customers who experience a delay of 60 minutes or more in a single journey.
Mr Northe said he was concerned that many V/Line commuters may not be aware that they can lodge a claim in such circumstances and believed that the State Government should be doing more to promote and advertise the current compensation criteria.
“I also pose the real scenario of where a person who uses V/Line to travel to work but their train service is delayed or cancelled and they are subsequently losing pay as a consequence – will the Government reimburse these same persons?” Mr Northe said
I believe a review of compensation arrangements for Gippsland V/Line Commuters is needed to ensure V/Line passengers are fairly compensated for the constant disruption they incur on delayed and cancelled services.
Media Contact: 5133 9088